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Project Specialist

Location: Lexington
Posted on: August 17, 2019

Job Description:

Project Specialist Job Introduction The Project Specialist is primarily responsible for researching hotel options, negotiating, and booking 11-44-night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts and client contacts while communicating effectively with those contacts. The Project Specialist will offer and book hotel rooms meeting the client's needs based on client guidelines and company key metrics.Role Responsibility - Manage reservation requests 11+ nights to fulfill customer needs and ensure customer satisfaction. - Utilize decision making skills to find hotel options which fit client guidelines. - Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies. - Be proficient and consistent in providing high-quality reservations and options to clients. - Complete negotiations on all requests 11+ nights based on the policies and procedures. - Secure rates, discounts, and RFPs with current and new hotel partners. - Exhibit and utilize knowledge of hotel industry and regional markets associated with clients. - Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc. - Identify and resolve client and hotel issues on a daily basis. - Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation. - Responsible for meeting or exceeding all client deadlines. - Consulting with clients to choose the option that best fits the client's needs. - Attend all scheduled trainings, meetings, or other events as assigned by supervisor. - Responsible for all other duties assigned as needed.The Ideal Candidate - College degree or 1-3 years previous related experience. - Demonstrated ability to problem solve at a high level through critical thinking. - Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy. - Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet. - Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service. - Be available for on-call rotations which may fall outside of regular scheduled shifts.Package Description If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further! - Benefits on the first of the month following your hire date- no matter when you are hired during the month! - Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you've been with the company for 1 year! - Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions. - Fun environment with contests and prizes! - Inclusive environment that promotes career growth! - Monthly employee appreciation and wellness events! - Robust PTO policy including: major holidays, vacation, sick days, and personal days - Discounts at major wireless providers, wholesale grocery stores, and gyms - Philanthropic support with both local and national organizationsAbout the Company FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine. Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide. CLC Lodging is a division of FLEETCOR, the global fleet card company. CLC has more than 40 years' experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC's clients purchase more than 14 million room nights annually across CLC's propriety network of thousands of hotels. Equal Opportunity/Affirmative Action Employer If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. FLEETCOR Apply Salary $14 - $16 Frequency Hourly Job Reference fleetcor/TP/13887/1667 Contract Type Full time Closing Date 29 August, 2019 Job Category Customer Management Business Unit Corporate Lodging Consultants (CLC) Location Lexington, KY, United States Date posted 29 July, 2019

Keywords: FLEETCOR, LLC, Lexington , Project Specialist, Other , Lexington, Kentucky

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