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IT User Support Analyst

Company: Valvoline
Location: Lexington
Posted on: June 24, 2022

Job Description:

Why Valvoline?

We've been in the car business for more than 150 years, starting with the invention of the world's first motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.

Careers for the Driven

Valvoline has a rewarding opportunity as an IT User Support Analyst. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

  • Valvoline World Headquarters is located in Lexington, KY, but we invite remote candidates to apply as well. Ideally, we would like candidates located in nearby markets (Cincinnati, Louisville, and Nashville), but we are open to other locations.
    How You'll Make an Impact

    Under limited supervision, the IT User Support Analyst is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems of low to medium complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Applies practical knowledge of job area typically obtained through advanced education and work experience. In the role, you would be responsible for:
    • Under limited supervision, assisting with projects/processes. Receiving coaching and the work performed is reviewed by the senior level professionals. Acting as SME within the IT Support area and work with 3rd party vendors.
    • Assisting the health and maintenance of application environments as related to the client computers, Citrix, Active Directory and enterprise print.
    • Assisting with the software packaging and PC Windows image including deployments\upgrades related to software and operating systems. Managing the deployment applications and ensure the viability of the delivery systems such as, SCCM/Intune and mobile iron infrastructure.
    • Assisting as directed with Tracking IT assets, software licensing to maintain accurate records to keep Valvoline in compliance for security and accounting purposes. Ensuring Assets are retired/refreshed in a timely manner. Ensuring all licensed software is under current licensing and correct cost centers are billed.
    • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.What You'll Need
      • Bachelor's Degree in Information Technology, CIS, or related field or equivalent experience
      • Minimum 1+ years of experience in Client PC Support
      • Certification in ITIL Foundations
      • Microsoft related certifications related to PC management
      • Basic Project management skills
      • Intermediate technical background in IT End user Support and PC Technologies
      • Strong customer service skills
      • Ability to learn and adapt quickly, learning new technologies
      • Ability to lift 30lbs
      • Position may have need for siting long periods at on desk on a computer
      • Must be authorized to work in the U.S.Benefits That Drive Themselves
        • Health insurance plans (medical, dental, vision)
        • HSA and flexible spending accounts
        • 401(k)
        • Incentive opportunity*
        • Life insurance
        • Short and long-term disability insurance
        • Paid vacation and holidays*
        • Employee Assistance Program
        • Employee discounts
        • Tuition reimbursement*
        • Adoption assistance*
          • Terms and conditions apply, and benefits may differ depending on position.
            Females and minorities encouraged to apply.

            Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

            The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.


Keywords: Valvoline, Lexington , IT User Support Analyst, Professions , Lexington, Kentucky

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