IT Helpdesk Technician
Company: PDI Technologies
Location: Lexington
Posted on: May 28, 2023
Job Description:
Location: -Lexington, KY (Onsite) -Employee Level: Individual
ContributorCareer Level: Mid-Level - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - What You
Need:
Technical interest and
ability.Exceptional verbal and written communication skills in
EnglishAbility to communicate with internal and external customers
with courtesy and professionalism Strong Ability to understand and
troubleshoot servers and systemsDetail oriented - strong
organizational skillsAbility to work independently and be
comfortable in an environment of rapid growth and consistent change
Must be able to maintain and handle shared documentation
confidentially Ability to thrive in an open, collaborative, and
team-based culture Ability to work cross-functionally to meet the
needs of our internal customers Familiarity with Windows
Workstation and computer and network hardware administration
desiredAbout the Job:IT Department maintains and manages internal
and hosted hardware, software, and systems. This position is an IT
Helpdesk Technician for internal and hosted systems.What You'll Do:
Update tickets by gathering
information and defining the ticket urgency.Complete assigned tasks
and tickets by following documented procedures, including Staging,
Installation, Configuration, Upgrade and Maintenance of software
and physical and virtual servers and workstations.Communicate with
professionalism and succinctly include relevant information when
handing off tickets to the appropriate Line of Business, NOC
Systems Administrators, Infrastructure Engineering and Systems
Engineering teams. Troubleshoot ticketed problems, including
coordinating with Vendor support teams. Why PDI Technologies? PDI
Technologies, Inc. resides at the intersection of productivity and
sales growth, delivering powerful solutions that serve as the
backbone of the convenience retail and petroleum wholesale
ecosystem. By "Connecting Convenience" across the globe, we empower
businesses to increase productivity, make more informed decisions,
and engage faster with their customers.We offer:
Comprehensive benefits package
including health, dental, and vision coverage effective
immediatelyFully flexible remote work environment Matching Group
Retirement Savings PlanPTO effective immediately -Full access to
Linked-In Learning Quarterly self-investment allowance for personal
and professional development, health and wellness, entertainment,
travel, charitable giving, tech, travel, etc.Strong culture that
values authenticity, trust, curiosity, and diversity of thought
-Our Commitment to Diversity, Inclusion & Belonging - At PDI
Technologies, diversity is embraced. We are committed to
cultivating an environment that is safe, welcoming, and inclusive
for all individuals. PDI Technologies is an Equal Opportunity
Employer. We agree not to discriminate against any employee or job
applicant because of race, color, religion, national origin, sex,
physical or mental disability, or age. - - -Powered by JazzHR
Keywords: PDI Technologies, Lexington , IT Helpdesk Technician, Professions , Lexington, Kentucky
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