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IT Helpdesk Technician

Company: PDI Technologies
Location: Lexington
Posted on: May 28, 2023

Job Description:

Location: -Lexington, KY (Onsite) -Employee Level: Individual ContributorCareer Level: Mid-Level - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - What You Need:

Technical interest and ability.Exceptional verbal and written communication skills in EnglishAbility to communicate with internal and external customers with courtesy and professionalism Strong Ability to understand and troubleshoot servers and systemsDetail oriented - strong organizational skillsAbility to work independently and be comfortable in an environment of rapid growth and consistent change Must be able to maintain and handle shared documentation confidentially Ability to thrive in an open, collaborative, and team-based culture Ability to work cross-functionally to meet the needs of our internal customers Familiarity with Windows Workstation and computer and network hardware administration desiredAbout the Job:IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal and hosted systems.What You'll Do:
Update tickets by gathering information and defining the ticket urgency.Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations.Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams. Troubleshoot ticketed problems, including coordinating with Vendor support teams. Why PDI Technologies? PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.We offer:
Comprehensive benefits package including health, dental, and vision coverage effective immediatelyFully flexible remote work environment Matching Group Retirement Savings PlanPTO effective immediately -Full access to Linked-In Learning Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.Strong culture that values authenticity, trust, curiosity, and diversity of thought -Our Commitment to Diversity, Inclusion & Belonging - At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. - - -Powered by JazzHR

Keywords: PDI Technologies, Lexington , IT Helpdesk Technician, Professions , Lexington, Kentucky

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