Dispatcher-Call Taker

Company: King's Daughters Medical Center
Location: Ashland
Posted on: May 28, 2023

Job Description:

JOB SUMMARY The dispatcher-call taker position involves taking calls for scheduling and dispatching non-emergency medical services as well as emergency dispatching.# Required to operate radio, telephone, or computer equipment at dispatch center and relay information to crews.# DUTIES AND ESSENTIAL FUNCTIONS# Determines priorities and coordinates dispatching of ambulance and ambulette crews on emergency, immediate, and prescheduled calls.# Maintains contact with, and updates status and location of, all designated units. Enter, update, and retrieve information from a wide variety of computer systems.# Operates a variety of communications equipment, including radio consoles and telephones. Can effectively coordinate with other emergency services for mutual aid or support. Answers questions and provides information to the public over the telephone. Uses good judgment in making decisions in emergency and routine situations. Views CCTV monitors reporting concerns to KDMC Security Officers. Charge Dispatcher-Call Taker additional duties include scheduling dispatchers-call takers, billing, processing patient transport reports for outside billing and overseeing day-to-day operations of the dispatch office. EDUCATION/LICENSE/#CERTIFICATIONS/OTHER REQUIREMENTS Minimum requirement: High school diploma or general education degree (GED) One year prior EMS or dispatch related experience or enrollment into a nationally recognized EMT-Basic program and obtain KY EMT-Basic and National Registry EMT-Basic within 1 year. Basic Life Support (BLS) Current Driver#s License# Preferred qualifications: NA WORKING ENVIRONMENT This job operates in a professional office environment routinely using standard office equipment such as computers and telephone. The noise level in this position is usually moderate. PHYSICAL DEMANDS Constantly required to maintain a stationary position behind a computer Constantly required to communicate with people telephonically requiring talking and hearing. Constantly required to operate a computer and telephone. Occasionally required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Keywords: King's Daughters Medical Center, Lexington , Dispatcher-Call Taker, Professions , Ashland, Kentucky