Sales Support Associate - Full-Time

Company: Kentucky Derby Museum
Location: Louisville
Posted on: March 26, 2026

Job Description:

Description: Kentucky Derby Museum is a 501(c)(3) non-profit charitable organization that sits on the front steps of historic Churchill Downs Racetrack. It is one of the premiere attractions in the Louisville region, celebrating the tradition, history, hospitality and pride of the world-renowned event that is the Kentucky Derby. The Museum welcomes over 250,000 visitors annually; a large percentage of those visitors come from outside of Kentucky, journeying from across the country and the world. Position Purpose: The primary purpose for this position is to provide customer service to guests of the Museum in the Retail Store. The Retail Sales Associate shall greet and assist customers, perform sales functions related to point-of-sales procedures, open and close the store, and follow store procedures, policies, and operational functions. The Retail Sales Associate will report to the Retail Sales Manager. This position has no direct supervisory responsibilities. Essential Functions/Accountabilities: Provides excellent customer service by making a connection with customers, asking questions and listening to their needs while suggesting products, based on their feedback. Opens and closes the store, following proper procedures documented on the opening and closing checklist. Opens and closes registers, performs basic tasks, such as, counting money, utilizing manual cash and charge receipts, separating charge slips, making change and balancing cash drawers. Maintains product knowledge across all categories, including promotions and point-of-sale procedures. Reviews all e-mails, phone messages, letters, or other correspondence directed to the store. Reviews the "Hot Sheet" and "Daily Task List". Adheres to visual standards, selling floor presentations, and restocking sales floor. Performs sales support functions related to point-of-sales procedures. Provides fast and accurate checkout service. Assists with inventory receiving, processing, restocking, and catalog and e-commerce order fulfillment. Follows loss prevention policies and procedures. Abides by the Museum dress code. While every effort has been made to make this description of the essential functions as complete as possible, it in no way states or implies that this is an exhaustive listing of the only duties you will be required to perform. The omission of specific statements of functions or responsibilities does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. Requirements: Expected Behaviors: As a Kentucky Derby Museum employee, upholds our mission statement; whenever possible, engage, educate, and excite everyone about the extraordinary experience of the Kentucky Derby. Provides excellent customer service by making a connection with customers, asking questions and listening to their needs while suggesting products, based on their feedback. Minimum Qualifications: Highschool diploma or equivalent. Minimum of six months of retail experience required. Ability to stand for long periods of time, quickly walk up and down stairs to restock product. Able to work in inclement weather conditions during racing. Ability to perform retail math and practice safe cash handling. Must be able to sufficiently pass a criminal background check. Must be able to handle stress and pressure of high-volume sales and visitors while giving great customer service. Must be available to work on Oaks, Derby, and the Sunday of Derby weekend. Must be available to work during the week of FFA and Breeders Cup, when held in Louisville. Work Schedule: Approximately 20-25 hours per week during operating hours of 8:00AM – 5:00PM (open all days of the week) and during racing and nightly events. Includes shifts during racing season and nightly events. This is a Seasonal position, running from February 2026 – July 2026. Longer hours are necessary during peak seasons such as Spring Meet, Derby Week, September Meet, Fall Meet, Breeders Cup, End of Year Inventory, etc. in addition to bi-monthly staff meetings which occur outside of operating hours. Working Conditions: While performing the duties of this position, the employee is regularly required to stand for long periods of time, walk, climb stairs, and move merchandise around. This individual will be required to lift packages up to 35lbs. The employee is required to have non-standard workday hours during the spring and fall sessions. All indoor spaces are air-conditioned, although some job duties may take place outside, on the loading dock or in another non-climate-controlled space. While performing the duties of this job, the employee is regularly exposed to a crowded work area. To perform this job successfully, an individual must be able to navigate a crowded area and handle a challenging workload. While performing the duties of this job, the employee is regularly exposed to a crowded work area. To perform this job successfully, an individual must be able to navigate a crowded area and handle a challenging workload. The Kentucky Derby Museum is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, disability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. PId4ea6c840a02-31181-39947501

Keywords: Kentucky Derby Museum, Lexington , Sales Support Associate - Full-Time, Retail - All , Louisville, Kentucky