Guest Service Representative
Company: Staybridge Suites - Lexington, KY
Location: Lexington
Posted on: May 15, 2022
Job Description:
Job DescriptionJob Summary: We are looking for a Guest Service
Representative/Front Desk Clerk who will be responsible for
greeting and welcoming guests to the hotel. Completes check-in
and/or check- out of the guests stay. Accommodates special
requests, follow thru with established check-in/out procedures.
Benefits
- Competitive Pay
- Paid Time Off
- Employee Rate Discounts for Hotel Stays
- Team Work Environment
- Opportunities for GrowthResponsibilities
- Greet customers promptly with a friendly and sincere welcome.
Use a clear speaking voice, listen to understand requests, respond
with appropriate action and provide accurate information such as
hotel amenities and local attractions
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers and other forms
of payment. Perform accurate, moderately complex arithmetic
functions using a calculator. Post charges to guest rooms and house
accounts using the computer
- Complete registration process by inputting and retrieving
information from the computer system, confirming information
including number of guests and room rate. Promote all marketing
programs. Make appropriate selection of rooms based on guest needs.
Code electronic keys. Non-verbally confirm the room number and
rate. Provide welcome folders containing room keys, certificates,
coupons and area's attractions
- Promptly answer the telephone using a clear speaking voice.
Answer telephone with the hotel's scripted greeting. Input messages
into the computer and retrieve messages and communicate the content
to the guest. Retrieve mail, small packages and facsimiles for
customers as requested. Ensure all guest correspondences are kept
confidential
- Close guest accounts at time of check out and inquire guest of
satisfaction. In the event of dissatisfaction, contact management
immediately
- Resolve issues such as location changes, providing additional
room amenities and credit issues
- Record guest comments or complaints by listening and offering
assistance in order to resolve any problems such as price
conflicts, insufficient heating/cooling, etc.
- Performs miscellaneous job-related duties as
assignedRequirements and Qualifications
- Regular attendance is essential
- May be required to work varying schedules and holidays
- Required to fully comply with the hotel's rules and
regulations
- Any combination of education and experience equivalent to
graduation from high school or any other combination of education,
training, or experience that provides the required knowledge skills
and abilities
- Requires continual standing and movement throughout front
office area
- Periods of standing exceeding 50% of work shift are
required
- Maintain a well-groomed and professional appearanceAbout Us:
American Hospitality Management, Inc. (AHM) is a nationwide,
award-winning, hospitality management group servicing limited and
full service hotels, extended stay, and resort properties. The team
culture throughout AHM Corporate and each property is unlike any
other. We are one big team who provide a creative and collaborative
environment for one another, supports each other, and assists each
other whenever we are able.We are an equal opportunity employer and
prohibit discrimination/harassment without regard to race, color,
religion, age, sex, national origin, disability status, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state
or local laws.
Keywords: Staybridge Suites - Lexington, KY, Lexington , Guest Service Representative, Sales , Lexington, Kentucky
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