Call Center Agent - Bilingual Spanish

Company: Valvoline
Location: Lexington
Posted on: March 19, 2023

Job Description:

Why Valvoline?

We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

As we often say, it starts with all of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.

Careers for the Driven

Valvoline has a rewarding opportunity as a Call Center Agent - Bilingual Spanish We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

How You'll Make an Impact

The Call Center Agent will be the liaison between our company and its current and potential customers. They accept ownership for effectively answering customer inquiries regarding pricing, hours of operations, and location; while keeping customer satisfaction at the core of every decision and behavior.

In the role, you would be responsible for:

* Managing large amounts of inbound phone calls, emails, and chats in a timely manner regarding pricing, hours of operations, and location
* Identifying and addressing customers' needs, clarifying information, researching every request and providing solutions and/or alternatives
* Accurately relaying information and fostering the communication between VIOC field teams and customers
* Meeting personal/team qualitative and quantitative score card metrics
* Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

What You'll Need

* High school diploma or equivalent
* Minimum of six months in a customer support role
* Fluent in Spanish


* Strong phone and verbal communication skills, along with active listening


* Customer focus and adaptability to different personality types


* Ability to multi-task, set priorities and manage time effectively


* Proficient with computers, mobile devices, and software applications


* Remote position requires stable high speed internet and ability to hard wire directly to router


* Must be authorized to work in the U.S.

Benefits That Drive Themselves

* Health insurance plans (medical, dental, vision)
* HSA and flexible spending accounts
* 401(k)
* Incentive opportunity*
* Life insurance
* Short and long-term disability insurance
* Paid vacation and holidays*
* Employee Assistance Program
* Employee discounts
* Tuition reimbursement*
* Adoption assistance*
* Terms and conditions apply, and benefits may differ depending on position.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Keywords: Valvoline, Lexington , Call Center Agent - Bilingual Spanish, Sales , Lexington, Kentucky